General Info > Booking Policies

Booking Policies

Deposits, Payment Methods & Confirmation:

A minimum 50% deposit or credit card is required to secure a reservation, unless other arrangements have been made. For groups of 12 or more payment is due in full 48 days prior to your trip. After making your reservation, confirmation will be sent out with any additional information you may request. Last minute inquiries are welcome, please give us a call and we will do our best to accommodate you! We accept cash, checks, Visa, MasterCard and Discover. Prices are subject to change without notice.

Cancellations for river trips:

You may cancel your trip 30 days prior to the trip date for a full refund. Cancellations made 29 to 3 days prior to your scheduled trip will result in a $25.00 reservation fee, and a $100.00 per person fee for extended excursions. The balance will promptly be credited back to your credit card. Or, if you would like to reschedule your trip for later in the season, we will work with you to do this and apply the deposit amount to your new trip. We do not offer any refunds after your trip has been rescheduled. Sorry, but no refunds for cancellations made 48 hours or less from the trip date. If you schedule a trip for a group of 20 or more, you may finalize the number of people in your group a week before your trip without penalty. As always, we want to make sure you are happy, and will always work with you to achieve this.

Non-Performance:

We reserve the right to cancel any excursions due to unsafe water conditions, poor weather, and other circumstances beyond our control. If a trip is cancelled, you may choose to reschedule or we will promptly refund your deposit/payment in full.

Cancellation for schools: You may cancel your enrollment 14 days prior to the date for a full refund with a $50.00 filling and holding fee. Cancellations made 13 to 6 days prior to your scheduled trip will result in a none refund of deposit, any balance will be returned promptly. Sorry, but no refunds for cancellations made within five days of the start of the course.